When Something Goes Wrong, Who Do You Call?
Sixty-two percent of healthcare organizations don't have dedicated support for their document workflow systems. When a fax server goes down at 2am, staff are left troubleshooting systems they were never properly trained on. Vendors put them on hold during critical outages. No one is proactively watching for problems before they escalate. IIS is the team that was already watching, and already working on it before you had to call.
What Happens When There's No One in Your Corner
Without dedicated document workflow support, healthcare organizations absorb the full cost of every failure, in downtime, lost patients, and staff hours spent troubleshooting systems that should be running automatically.
up to
Average cost of IT downtime
, Gartner, 2024
up to
Return on investment with managed IT services
, IDC, 2025
up to
Reduction with proactive monitoring vs. reactive support
, Industry research, 2025
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All support tiers are offered in 5x12 and 7x24.
5x12 - Our techs are available from 5am to 5pm on weekdays only.
7x24 - Our techs are available 7 days a week 24 hours a day.
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All support tiers are offered in 5x12 and 7x24.
5x12 - Our techs are available from 5am to 5pm on weekdays only.
7x24 - Our techs are available 7 days a week 24 hours a day.
We've been solving problems for over 30 years
Our Story
For over 30 years, Instant InfoSystems has been providing best in class solutions to help companies of all sizes streamline their business processes, enhance security, and optimize operational networks. Our journey began with a simple mission: to help companies manage the delivery of critical documents and information more efficiently.
Our expert team brings nearly two decades of specialized fax technology experience, with collectively over a century of combined expertise. We provide ongoing monitoring, updates, and strategic guidance to ensure your fax solutions deliver optimal performance and reliability. This mission has remained constant even as the technology landscape has evolved.
Performance Highlights
The GLAD Method
Global Architecture Document
A structured, data-driven framework to consolidate and optimize fax systems across your enterprise. GLAD provides clear documentation that identifies inefficiencies, integrates new technologies, and ensures a smooth transition to a unified, cost-effective infrastructure.
Assessment & Analysis
- Thorough evaluation of existing fax systems and infrastructure
- Analysis across all locations and integration points
- Identify redundancies, bottlenecks, and potential risks
- Create roadmap for optimization tailored to your needs
Integration & Consolidation
- Eliminate outdated and redundant technologies
- Merge multiple platforms into unified environment
- Seamless integration with existing IT infrastructure
- Zero disruption to operational business processes
Implementation & Support
- Dedicated 24/7 technical support throughout deployment
- Hands-on guidance, training, and troubleshooting
- Smooth deployment with minimal learning curve
- Ongoing support to maintain peak performance
Flexible Support Tiers
Choose the level of support that matches your organization's needs - from Best Effort Support for legacy systems, to Supplemental Support with instant access to certified engineers, to comprehensive Premier Support with dedicated account management and proactive monitoring.
Best Effort Support
Specialized support for legacy and end-of-life fax environments with flexible, cost-effective coverage
Supplemental Support
IIS Supplemental Support Plan™ - Instant access to certified fax engineers and proactive monitoring
Premier Support
Comprehensive support with dedicated account management, proactive monitoring, and priority response
Best Effort Support
Specialized support for legacy and end-of-life fax environments with flexible, cost-effective coverage
- Available on 12×5 or 24x7x365 schedule - flexible options
- Expert assistance for systems no longer supported by vendors
- Average hold times under 2 minutes with immediate access
- North American-based team of fax specialists
- Level 3 engineering assistance for complex legacy issues
- One-stop shop for all legacy support needs
- Seamless transition support during migration to new solutions
- Coverage during exploration of alternative fax systems
- Flexible support plans to avoid gaps in protection
- Cost-effective with no long-term commitment required
- Time increments suited to your needs and budget
Supplemental Support
IIS Supplemental Support Plan™ - Instant access to certified fax engineers and proactive monitoring
- Available on 12×5 or 24x7x365 schedule - flexible options
- North American-based team of certified senior fax engineers
- Average hold time under 1 minute for immediate assistance
- One-stop shop for all fax-related issues
- Streamlined escalation to vendor support when needed
- Proactive system monitoring and maintenance
- Access to software maintenance & updates
- Extensive Knowledge Center with resources and best practices
- Highly personalized support tailored to your environment
- Comprehensive coverage for connectivity, configuration, and updates
Premier Support
Comprehensive support with dedicated account management, proactive monitoring, and priority response
- Dedicated account manager - single point of contact with tailored guidance
- Proactive monitoring & maintenance to prevent issues before they happen
- Priority response times for immediate issue resolution
- Unlimited incidents with coverage M-F: 5 AM - 5 PM PST
- Unlimited servers covered on one plan
- Regular system health checks and performance optimizations
- Board replacement and remote access for advanced troubleshooting
- Exclusive access to new features and software updates
- Comprehensive training sessions and resources for your team
- Proactive risk management to enhance system resilience
- Transparent communication throughout every stage of support
- Flexible durations: 1, 2, 3, or 5 year plans
Our Implementation Methodology
Every successful implementation follows a structured, consultative approach. Our proven methodology ensures smooth deployment, seamless integration with existing IT infrastructure, and minimal disruption to your operations.
Discovery & Assessment
Comprehensive analysis of your current fax environment to identify inefficiencies and opportunities for optimization.
Stress Testing & Validation
Rigorous channel validation and stress testing to ensure reliability and performance under real-world conditions.
Tailored Recommendations
Customized implementation strategy designed specifically for your unique business requirements and infrastructure.
Seamless Integration
Expert deployment that integrates with your existing IT systems while minimizing disruptions to operations.
Break-Fix vs Managed Support: The Real Numbers
Traditional break-fix support creates a costly cycle of reactive firefighting. Proactive monitoring reduces downtime by up to 70% and resolves issues up to 40% faster by preventing problems before they impact operations.
- Industry research, 2025
| Metric | Break-Fix Model | IIS Managed Support |
|---|---|---|
| Average Response Time | No guarantee | <30 sec |
| IT Cost Savings | Baseline | Up to 49% reduction |
| Issue Reduction | Baseline | Up to 75% in 3 months |
| Proactive Monitoring | None | 24/7/365 |
| Resolution Speed | Baseline | Up to 40% faster |
| Downtime Prevention | Reactive only | Proactive alerts |
Partner with IIS for proactive, reliable support that reduces costs and maximizes uptime | ||
Break-Fix vs. IIS Managed Support
Partner with IIS for proactive, reliable support
Over 80% of companies that use managed service providers cut their annual IT costs by up to 49% through reduced downtime, fewer repeat issues, and proactive monitoring.
- MSP market analysis, 2025
See Your ROI
Discover how much you could save by switching to IIS Managed Support with our interactive ROI calculator.
Calculate ROIComprehensive Support & Services
Expert services designed to streamline your infrastructure and maximize operational efficiency.
Enterprise Consolidation
Simplify your IT landscape by consolidating multiple systems into a unified, efficient infrastructure, reducing costs by up to 40%.
Learn MoreCloud Migration
Zero-downtime migration from on-premise to cloud-managed infrastructure with expert project delivery and full compliance.
Learn MoreImplementation
Expert deployment and configuration services that ensure smooth integration with your existing IT infrastructure.
Learn MoreIntegration
Seamless connectivity between your fax solutions and critical business systems with minimal disruption.
Learn MoreSystem Health Checks
Comprehensive discovery and stress testing to validate channels and optimize performance.
Learn MoreProject Engagement
Consultative methodology with tailored recommendations for your unique business requirements.
Learn MoreWhy Organizations Choose IIS Support
Our commitment to excellence has helped hundreds of organizations maintain critical operations, reduce downtime, and achieve their business objectives with confidence.
Industry-leading availability ensures your systems are always operational when you need them.
Enterprise support guarantees rapid response times to minimize business impact.
Trusted by organizations worldwide to deliver mission-critical support services.
Three decades of expertise in enterprise communications and support excellence.
Round-the-clock coverage ensures help is always available when you need it.
Most issues resolved on first contact, minimizing downtime and frustration.
Trusted by Industry Leaders
See what our clients have to say about their experience with Instant InfoSystems.
Just wanted to let you know I had to call for support two times today on two different issues. Both times the calls were answered by a human very quickly. Both techs were great and able to answer my questions and help with issues immediately. So refreshing!! We made a great decision to move to this vendor for our support needs!
This is to let you know that we migrated all of our fax traffic to the new RightFax version running on our virtual servers and using IIS's cloud service. It's all running great! Thank you for your help as we worked through a very few technical issues, and a great many scheduling issues on our side.
Mike did a great job schooling me. It was a big job and the effects of the upgrade were farther reaching than anything I had anticipated. I learned a lot. Thanks again — great job as always, pleasure working with you guys.
I would like to send my appreciation for such a great job by your team. They were very patient and knowledgeable individuals. Not only did they help with my problem, they gave me some info for future outcomes. These guys are world class support service.
I can't praise the IIS team enough. They were an excellent advocate for us, and worked hard to get the issue resolved.
The RightFax cutover finally happened last night. Everything went fairly smoothly. He has been a great resource and very patient throughout this project.
Speak to an Expert
Our fax and document processing experts are ready to help you modernize your infrastructure and automate your workflows. Get personalized recommendations for cloud fax, intelligent document processing, and workflow automation solutions.