Client Testimonials

Just wanted to let you know I had to call for support two times today on two different issues. Both times the calls were answered by a human very quickly. Both techs were great and able to answer my questions and help with issues immediately. So refreshing!! We made a great decision to move to this vendor for our support needs!

This is to let you know that we migrated all of our fax traffic to the new RightFax version running on our virtual servers and using IIS's cloud service. It's all running great! Thank you for your help as we worked through a very few technical issues, and a great many scheduling issues on our side.

Mike did a great job schooling me. It was a big job and the effects of the upgrade were farther reaching than anything I had anticipated. I learned a lot. Thanks again — great job as always, pleasure working with you guys.

I would like to send my appreciation for such a great job by your team. They were very patient and knowledgeable individuals. Not only did they help with my problem, they gave me some info for future outcomes. These guys are world class support service.

I can't praise the IIS team enough. They were an excellent advocate for us, and worked hard to get the issue resolved.

The RightFax cutover finally happened last night. Everything went fairly smoothly. He has been a great resource and very patient throughout this project.

Not sure who to report this success out to but wanted to recognize Ricardo's hard work from this weekend. Ricardo worked from 5pm to 3am on Saturday/Sunday to ensure our go live this am was a success...and it was! We couldn't have done it without him. We'll definitely use IIS again.

Your personal depth of knowledge regarding solutions for similar use cases within our sector as well as the ability to understand the similarities and differences between those use cases and our own, both regulatory and technical, immediately enabled me to pare away a number of vendors who advertise knowledge of this space yet failed to exhibit this knowledge during the discovery phase of my many inquiries.

Working with IIS was a very pleasant experience. They are very professional and knowledgeable about RightFax. Very accommodating with all the schedule changes as well. I would highly recommend them again to anyone needing RightFax professional services.

Wanted to officially report that we successfully completed the RightFax upgrade this weekend. I know that I was glad to have IIS's support while we worked through the many steps and having IIS available to do the patch was invaluable. I'm very pleased we were able to work out the professional services support agreement to support this important activity.

I am using this opportunity to express my sincere gratitude to the assistance provided by IIS during our DR Test to restore faxing services. I want to especially inform you that the team at IIS was very professional, courteous and pleasant to work with during the period.

Thank you sooooooo much for your help on this one. I think we all learned a lot.

Being in the software development and support industry for over 20 years I can fully understand and appreciate a high level of customer service. It's quite refreshing and a rarity these days to find a company who actually provides that level of support. Saying and doing are two different things and so far you have backed what you have claimed. As long as that continues, I will be your advocate.

Thank you for your help and patience getting things converted. Raquel, Michael and Sam were invaluable in getting our upgrade completed.

I'd like to thank the IIS team for assisting with the issues we had with our clustered environment. All of you did a good job of providing support and making yourselves available — one engineer worked with us until 2AM.

After going back and forth with the hardware vendor to confirm our board had failed, I was more than ecstatic to hear that you guys had dropped off a new board today and that within minutes my engineer had everything back up and running. If you ever need a client referral to validate the value of your maintenance plan and the benefit of having a local vendor to support RightFax, I'm your man.

I needed some after-hours support from IIS tonight. He responded to my call quickly, provided me with excellent support, and resolved my problems quickly. I just wanted to let you know again what a good group of people you have working there!

My ENG/QA server had to be rebuilt from the OS level. The help you gave me this morning let my customers operate normally. I'm approving all your renewals today.

Mark did a wonderful job helping me get everything up and running with NO issues! It was a pleasure working with him getting the new server migrated and in production. David was awesome getting things scheduled without any oversights and making sure we were taken care of. Thank you all so much for a great job!

I would like to thank your team for their help this week/weekend for our move of RightFax environment to VMware. It's great to have a support team of their caliber at our disposal.

Great people working well together is an unbeatable formula for achieving anything!

Early this morning we had the pleasure of using your after-hours service. I called in, left a bridge number and my cell as a backup. The on-call tech called back in about 10–15 minutes and proceeded to fix the issue in about half an hour. Really appreciate the good support we are getting.

Things are running smoothly here from a RightFax standpoint. All our copiers have been swapped out and we really haven't experienced any major disruptions. Thank you and please thank the entire team at Instant Info for all the help and support in helping us meet our very aggressive timeline.

Wanted to officially report that we successfully completed the RightFax upgrade this weekend. Having IIS available to do the patch was invaluable. Special thanks for your usual technical expertise and flexibility.