Healthcare Document Automation & Patient Retention Solutions

Revenue Impact

Turn Patient Attrition Into Revenue Retention

A 10% improvement retains $1.2M–$3.8M annually per 100K referrals, before downstream visits. For 30+ years, IIS has helped Fortune 1000 healthcare organizations close the gaps that cause patient attrition.

48 hrs

Referral Contact Window

IDP closes the intake gap before most attrition occurs

99.9%

Fax Delivery Uptime

Cloud fax eliminates silent failures that drop referrals in transit

Faster Prior Auth Decisions

Payer-matched IDP submissions keep patients engaged through approval

35%

Fewer Lost Diagnostic Results

Intelligent routing delivers critical results to the right clinician

Happy Patient Receiving Healthcare Treatment

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Integration

1 in 3 patients lost to another provider never return to your system

Each solution delivers ROI individually, but integration multiplies the impact. Target one pain point or close all three gaps for maximum retention.

Individual Solutions

Target your highest-impact pain point first. Whether it's referral lag, failed transmissions, or diagnostic follow-up gaps, each solution delivers measurable ROI on its own.

Cloud Fax: 10-20% increase in retention

Eliminate silent transmission failures that drain referral pipelines

IDP (Referrals): 15-35% increase in retention

Close the 48-hour contact window with automated intake processing

IDP (Diagnostics): 20-40% increase in retention

Ensure 1-in-3 abnormal results don't fall through the cracks

IDP (Revenue Cycle): 60% reduction in claim denials

Cleaner document intake and structured data extraction at the source

IDP (Patient Access): 67% reduction in referral leakage

Automated intake routing and document delivery confirmation close the referral gap

Without IIS

Fragmented systems leave delivery failures, intake delays, and follow-up gaps unresolved, draining revenue at every touchpoint.

Up to 40%

of patient attrition goes unaddressed with manual, disconnected workflows

$1.2M - $3.8M

in annual revenue lost per 100K referral volume to preventable
attrition

Why Fragmented Systems Fall Short:

• Delivery + Processing + Follow-up gaps create undetected attrition
• Staff capacity consumed by manual workarounds at every touchpoint
• Fragmented point solutions leave critical gaps between handoffs
• Revenue cycle errors compound from poor upstream document data
• Patient access failures cascade into billing inaccuracies

With IIS

The compound effect. Integrated solutions attack overlapping attrition mechanisms across delivery, processing, and care transitions, maximizing revenue retention.

Up to 40%

increase in patient retention when mechanisms are addressed sequentially

$1.2M - $3.8M

estimated annual revenue retained per 100K referral volume

Why Combined Works Better:

• Delivery + Processing + Follow-up = No gaps in patient journey
• Staff capacity recaptured compounds across all touchpoints
• Single integrated workflow vs. fragmented point solutions
• Revenue cycle gains amplified by cleaner upstream document data
• Patient access improvements feed directly into billing accuracy

Intelligent Document Processing

Automate the capture, classification, extraction, and routing of documents across every incoming channel — fax, email, mail scan, and web portal — delivering structured data directly into EHR, ERP, and business systems without manual handling.

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Concord Connect™Hyland Nuxeo Upland Intelligent Capture Upland AccuRoute Upland FileBound

75% faster document processing vs. manual intake

90% reduction in manual data entry errors

Multi-channel intake: fax, email, portal, mail scan

Direct EHR/ERP integration via HL7 and API

Patient Access

Patient Access Automation

Reduce patient attrition by 15-35% through automated referral processing. Manual intake delays average 2–5 days, IDP compresses that to hours, keeping patients inside the 48-hour contact window proven to maximize capture rates. Enable same-day scheduling for up to 80% of incoming referrals.

15-35% increase in referral retention

2–3× faster scheduling speed

Close referral-to-contact window from days to hours

Up to 80% same-day scheduling enablement

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Concord Connect™Concord Care Intake™Concord NEXTSTEP Upland AccuRoute Upland FileBound Upland Intelligent Capture Vyne Trace®Vyne Document Automation

Prior Authorization

Prior Authorization Solutions

Accelerate authorization approvals by 70% and reduce administrative overhead by 60%. Automated document extraction and payer requirement matching increase first-time approval rates by up to 40%, eliminating delays that cause patients to seek care elsewhere.

70% faster authorization approvals

60% reduction in administrative overhead

40% increase in first-time approval rates

Processing time reduced from days to hours

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Concord Connect™Concord Care Intake™Concord NEXTSTEP Upland AccuRoute Upland FileBound Upland Intelligent Capture Vyne Trace®Vyne Document Automation Hyland OnBase Hyland IDP

Clinical Diagnostics

Intelligent Clinical Diagnostics

Reduce diagnostic follow-up attrition by 20-40%. Nearly 1 in 3 abnormal results never receives timely follow-up, a patient safety and quality risk. Automated result processing cuts result-to-outreach lag from 4+ days to under 24 hours, closing gaps that affect 1 in 3 diagnostic orders.

20-40% increase in diagnostic follow-up retention

Result-to-outreach lag under 24 hours (vs. 4+ days)

15-25 point increase in follow-up completion

Automated routing eliminates 1-in-3 diagnostic gap

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Upland AccuRoute Upland FileBound Upland Intelligent Capture Vyne LabDE®Hyland OnBase Hyland IDP Hyland Content Innovation Cloud™Concord Care Intake™

Direct Secure Messaging

Improve care transition retention by 10-20% through confirmed, structured handoffs. Unsecured fax and email leave transitions fragmented and untracked, DSM ensures discharge summaries, referral acknowledgments, and care instructions reach the right party and trigger follow-up. Up to 20% reduction in 30-day readmissions.

50%

Faster Care Coordination

Reduce referral processing time with instant secure messaging

85%

Reduced Administrative Burden

Automate workflows and eliminate manual tracking

Improved Patient Engagement

Direct communication channels increase response rates

40%

Higher Referral Completion

Streamlined processes ensure follow-through

256-bit

Encryption on Every Message

Military-grade encryption ensures PHI is protected in transit and at rest

60%

Lower Operational Costs

Reduce manual intervention and streamline communications

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ETHERFAX Engage Concord Connect™

Cloud Fax

Cloud, Hybrid, On-Premise Fax

Reduce attrition by 10-20% through reliable transmission. Up to 1 in 5 analog fax transmissions fail or go unconfirmed, silently draining referral pipelines before staff know a document was lost. Cloud fax recaptures 2–4 hours per staff member daily for proactive follow-up and reduces delivery time from hours to seconds.

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60-80% reduction in failed transmissions

2-4 hours per staff member recaptured daily

Document delivery reduced from hours to seconds

100% delivery confirmation and tracking

Available Solutions

ETHERFAX Engage Retarus Enterprise Cloud Fax Retarus Mail2Fax Concord Cloud Fax Concord Connect™Consensus eFax Corporate Consensus ECFax®FaxCore Cloud Fax Platform FaxCore Fax API FaxCore Enterprise Fax Solution Biscom FAXCOM Hybrid Biscom FAXCOM On-Premise Upland InterFAX Process Fusion Cloud Fax XMedius Core Fax Stratafax Stratafax SPS RingCentral AI Fax Dialogic Brooktrout

Proven Results

Proven Results, Retained Revenue

For 30+ years, Fortune 1000 healthcare organizations have trusted IIS to eliminate patient attrition and retain millions in annual revenue.

$1.2M+

Revenue Retained

Per 1000 referrals annually via DSM, increase in patient retention

Up to75%

Increase in Retention

Coordinated patient-level access across patient lifecycle

230+

Enterprise Clients

Fortune 1000 organizations trust IIS

Years in the Industry

Three decades of proven excellence

99.99%

Uptime SLA

Enterprise-grade reliability guarantee

100M+

Secure Transactions

HIPAA-compliant messages processed annually

Discover the IIS Difference

Client Success Stories

Trusted by Industry Leaders

See what our clients have to say about their experience with Instant InfoSystems.

Just wanted to let you know I had to call for support two times today on two different issues. Both times the calls were answered by a human very quickly. Both techs were great and able to answer my questions and help with issues immediately. So refreshing!! We made a great decision to move to this vendor for our support needs!

Director of IT Solutions

National Governmental Services Provider

This is to let you know that we migrated all of our fax traffic to the new RightFax version running on our virtual servers and using IIS's cloud service. It's all running great! Thank you for your help as we worked through a very few technical issues, and a great many scheduling issues on our side.

Manager, Application Sustainment

Top Global Media & Entertainment Company

Mike did a great job schooling me. It was a big job and the effects of the upgrade were farther reaching than anything I had anticipated. I learned a lot. Thanks again — great job as always, pleasure working with you guys.

Sr. Applications Director

County Government

The Solution to Patient Retention

Turn Patient Attrition Into Revenue Retention

1 in 3 patients lost to another provider never return to your system

Individual Solutions

Without IIS

With IIS

Intelligent Document Processing

Patient Access Automation

Prior Authorization Solutions

Intelligent Clinical Diagnostics

Direct Secure Messaging

Cloud, Hybrid, On-Premise Fax

Available Solutions

Unified Communications

Proven Results, Retained Revenue

Latest Healthcare Solutions News & Insights

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Trusted by Industry Leaders

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