Managed Infrastructure & 24/7 Monitoring Services

Infrastructure

Let IIS Manage Your Fax, IDP & Secure Messaging Infrastructure

24/7/365 monitoring, maintenance, and optimization of cloud fax, hybrid fax, on-premise servers, IDP workflows, and encrypted messaging, we ensure flawless operations while you focus on patient care.

Clients save $2.1M over three years by eliminating infrastructure costs, recapturing 2.3 FTEs, and reducing failed transmissions by 60-80%.

24/7 proactive monitoring and maintenance

Round-the-clock surveillance of your systems with automated alerts and immediate response to potential issues before they impact your business.

99.9% uptime guarantee with SLA backing

Industry-leading service level agreements ensure your critical communications infrastructure stays operational with financial guarantees.

Predictable monthly costs - no surprise expenses

Fixed monthly pricing eliminates budget overruns and surprise bills, making it easy to forecast and plan your IT expenses.

Faster incident resolution and optimization

Dedicated teams with deep knowledge of your infrastructure resolve issues quickly and continuously optimize performance.

Cost Savings

What Managed Services Actually Saves

In-house infrastructure management carries hidden costs that erode budgets and tie up critical IT capacity.

$2.1M

3-Year Infrastructure Savings

Average cost reduction vs. in-house management of cloud fax, IDP platforms, and secure messaging infrastructure

IIS Client Deployment Data, 2024

$1.74

Per-Page Managed Fax Cost

vs. $14-$20 per page for in-house fax infrastructure, 88% cost reduction through cloud consolidation and vendor management

CAQH Index, 2024

2.3

FTEs Recaptured Per Site

Staff capacity previously spent troubleshooting failed fax transmissions, rebooting IDP servers, and diagnosing secure messaging delivery issues

Healthcare IT Benchmarking Report, 2024

Service Features

What's Included

Complete infrastructure management with 24/7 monitoring, dedicated teams, and guaranteed uptime.

24/7 Monitoring

Continuous system surveillance with automated alerts

Performance Optimization

Regular tuning and enhancement of your infrastructure

Security Updates

Automatic patching and security hardening

Dedicated Team

Assigned engineers who know your systems

Maintenance Windows

Scheduled updates with zero downtime

SLA Guarantees

99.9% uptime with financial backing

Advantage

The IIS Managed Services Advantage

Single-vendor consolidation and proactive monitoring eliminate delays and finger-pointing in multi-vendor environments.

Single Vendor, Complete Accountability

IIS manages your entire fax, IDP, and secure messaging stack, cloud platforms, hybrid infrastructure, on-premise servers, and network connectivity. No more vendor finger-pointing when transmissions fail or documents get stuck in processing queues.

One throat to choke, one team accountable for uptime

6-9

Months to Resolve Multi-Vendor Failures

In-house teams managing fax, IDP, and secure messaging across multiple vendors spend 6-9 months diagnosing root causes when critical failures occur. IIS resolves infrastructure incidents in hours, not months, because we control the entire stack.

Single-vendor managed services eliminate diagnostic delays

Comprehensive Fax, IDP & Secure Messaging Coverage

Our managed services cover every aspect of your fax infrastructure (cloud, hybrid, on-premise), intelligent document processing platforms, and Direct Secure Messaging networks, from transmission monitoring to workflow optimization, security patching to capacity planning.

Fax Infrastructure Management

Cloud fax platform monitoring
Hybrid fax server maintenance
On-premise fax hardware support
Transmission queue optimization

Security & Compliance

HIPAA-compliant encryption monitoring
Direct Secure Messaging certificate management
Security patch automation for fax servers
Access control for document workflows

IDP & Workflow Monitoring

Document processing queue health
Classification & extraction accuracy tracking
Workflow routing performance
Failed transmission alerting

Backup & Recovery

Fax transmission logs archiving
IDP workflow configuration backups
Disaster recovery for document systems
Secure messaging failover management

Proactive Fax, IDP & Secure Messaging Monitoring

Our Network Operations Center (NOC) monitors your fax transmission queues, IDP processing workflows, and Direct Secure Messaging networks 24/7/365, identifying and resolving issues before they impact patient care. Advanced monitoring tools track hundreds of metrics in real-time, from fax delivery confirmation rates to document classification accuracy to secure messaging certificate expiration.

When failed fax transmissions, stuck IDP workflows, or secure messaging delivery failures are detected, our automated alerting system immediately notifies dedicated technical teams, and our engineers begin troubleshooting within minutes, often resolving issues before your staff even know a referral was delayed.

<30 seconds avg response time

Real-time performance metrics

Automated incident escalation

99.9% uptime guarantee

Disaster Recovery & Business Continuity for Document Systems

Don't let fax server failures, IDP platform outages, or secure messaging certificate expiration disrupt patient referrals and care coordination. Our managed services include comprehensive disaster recovery and business continuity planning for all document processing infrastructure.

Automated Fax & Document Processing Backups

Daily fax transmission log backups with encryption
IDP workflow configuration snapshots
Geographic redundancy for document archives
Point-in-time recovery for processing queues
Secure messaging certificate backup and recovery

Rapid Fax & IDP Recovery Protocols

Documented fax server failover procedures
Automatic IDP workflow rerouting
RTO guarantees for fax transmission resumption
RPO commitments for document processing queues
Regular disaster recovery drills for all document systems

Comprehensive Fax, IDP & Secure Messaging Reporting

Gain complete visibility into your fax transmission success rates, IDP workflow performance, and secure messaging delivery metrics. Our managed services include regular performance reports, capacity planning recommendations for document processing infrastructure, and executive summaries showing cost savings vs. in-house management.

Fax & IDP Performance Reports

Detailed metrics on transmission success rates, document processing throughput, and workflow completion times

Failed Transmission Analysis

Comprehensive documentation of fax failures, IDP stuck workflows, and root cause analysis with preventive measures

Document Volume Planning

Proactive capacity recommendations for fax infrastructure and IDP processing based on referral volume trends

Cost Savings Dashboard

Real-time comparison of managed services costs vs. in-house infrastructure expenses, showing $2.1M 3-year savings trajectory

Why Choose IIS Managed Services?

For over 33 years, we've been managing critical fax, document processing, and secure messaging infrastructure for Fortune 1000 healthcare organizations. Our expertise in cloud fax, IDP platforms, and Direct Secure Messaging, combined with single-vendor accountability, sets us apart from multi-vendor environments that take 6-9 months to resolve critical failures.

33+ Years

Fax & Document Processing Expertise

Managing cloud fax, IDP, and secure messaging for Fortune 1000 healthcare

99.9%

Uptime Guarantee

Industry-leading SLA with financial backing

15 Min

Average Response

Rapid response to critical incidents 24/7/365

88%

Fax Cost Reduction

$1.74 vs. $14-$20 per page with managed cloud fax infrastructure

24/7/365

NOC Operations

Continuous monitoring from our operations center

230+

Enterprise Clients

Trusted by healthcare, finance, and manufacturing leaders

Client Success Stories

Trusted by Industry Leaders

See what our clients have to say about their experience with Instant InfoSystems.

Just wanted to let you know I had to call for support two times today on two different issues. Both times the calls were answered by a human very quickly. Both techs were great and able to answer my questions and help with issues immediately. So refreshing!! We made a great decision to move to this vendor for our support needs!

Director of IT Solutions

National Governmental Services Provider

This is to let you know that we migrated all of our fax traffic to the new RightFax version running on our virtual servers and using IIS's cloud service. It's all running great! Thank you for your help as we worked through a very few technical issues, and a great many scheduling issues on our side.

Manager, Application Sustainment

Top Global Media & Entertainment Company

Mike did a great job schooling me. It was a big job and the effects of the upgrade were farther reaching than anything I had anticipated. I learned a lot. Thanks again — great job as always, pleasure working with you guys.

Sr. Applications Director

County Government

Fax, Document Processing & Secure Messaging Infrastructure Management