Serve Your Community with Modern Document Infrastructure

Government agencies process millions of permits, benefit applications, case files, and public records every year, mostly by hand. IIS replaces aging fax servers and paper-based workflows with secure, compliant document infrastructure that meets CJIS, FedRAMP, and state regulatory requirements, so agencies can serve constituents faster with fewer resources.

CJIS & FedRAMP compliant infrastructure
Permits and benefits processed in days
24/7 certified support, <30s responses
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4.8
on Google
4.8
on Yelp
State & Local Government
Government building, modern civic infrastructure
99.9%
uptime on compliant document channels
75%
faster permit processing with IDP
CJIS
compliant document infrastructure
$9.5M
avg breach cost avoided
33 Years
99.9% Uptime
24/7 Support
230+ Clients

Trusted Technology Partners

Best-in-class fax infrastructure and document processing solutions

ETHERFAX
Retarus
Concord
Consensus
FaxCore
Biscom
Upland Software
Vyne
Hyland
Process Fusion
ETHERFAX
Retarus
Concord
Consensus
FaxCore
Biscom
Upland Software
Vyne
Hyland
Process Fusion
BIS
XMedius
Stratafax
Ametras
RingCentral
NICE CXone
Dialogic
Sangoma
Ribbon
BIS
XMedius
Stratafax
Ametras
RingCentral
NICE CXone
Dialogic
Sangoma
Ribbon
The Real Cost

How IIS Keeps Agencies and Communities Moving

Every day, government agencies lose hours, budget, and constituent trust to document processes that were never designed for modern demands. A permit application that should take days takes weeks. A case file that should route instantly sits in a fax queue. IIS connects the document infrastructure that keeps agencies efficient, compliant, and constituent-ready.

4–6 wks
avg permit & benefits processing time

Permit, License & Benefits Backlogs

Paper-based intake buries staff in manual sorting and data entry across permits, licenses, and benefit applications. Documents sit in queues for weeks while constituents wait and call, and high error rates trigger denials that compound the backlog with every cycle.

  • Staff spend 60%+ of the day on manual form processing
  • Supporting documents get misrouted, stalling decisions
  • Manual errors drive denials that compound the workload
75–80%
faster processing with IDP

IDP for Permits & Benefits

IDP automates capture, classification, extraction, and routing of permit, license, and benefit applications. Key fields are validated and delivered to the correct department automatically, turning week-long backlogs into same-day decisions across every program.

  • Permits and benefit applications processed in hours, not weeks
  • Documents auto-matched to the correct case or department
  • Staff focus on decisions, not data entry
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1 in 5
gov fax transmissions fail silently

Legacy Fax Infrastructure Failures

Aging on-premise fax servers transmit sensitive case files, court orders, and benefit approvals, then fail without warning. When hardware goes down, critical agency communications stop with no alert, no retry, and no recovery path.

  • Hardware failures halt workflows during peak hours
  • No audit trail when sensitive documents fail to deliver
  • IT teams stretched managing aging fax infrastructure
99.9%
uptime with automatic failover

Cloud Fax for Government

CJIS-compliant cloud fax delivers 100% transmission confirmation, automatic failover, and a complete audit trail on every document exchanged between agencies. Every communication stays live even when hardware fails.

  • Every transmission confirmed or automatically retried
  • Agency comms stay live through hardware failures
  • Full CJIS-compliant audit trail on every document
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47 min
avg agency IT incident resolution time

Multi-Vendor IT Support Gaps

Government agencies managing document infrastructure across multiple vendors face finger-pointing loops when critical systems fail. With no single point of accountability, resolution times stretch from minutes to hours during the highest-stakes moments for staff and constituents.

  • Multiple vendors assigned to the same broken workflow
  • Long hold times when mission-critical systems go down
  • No single escalation path for cross-system failures
12 sec
average hold time, 24/7

IIS Managed Support

IIS provides 24/7 government-certified support with a 12-second average hold time. One point of accountability for every platform we deploy, with CJIS-trained engineers who already know your systems before you call.

  • 24/7 certified support, 12-second avg hold time
  • CJIS-trained engineers for sensitive escalations
  • Single vendor accountable for every IIS platform
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IIS has spent over 30 years solving exactly these problems for government agencies and enterprise organizations. Let's talk about what IIS can do for your agency.

Talk to a Government Specialist
Cost of Inaction

The Value of Modernizing Government Document Workflows

Every day without modern automation means delayed permits, vulnerable data, and constituents left waiting

$935K
Annual Legacy Infrastructure Cost

Average cost to maintain legacy on-premises fax and document systems per government agency site

CAQH Index, Black Book Research 2024

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4–6 Weeks
Permit Processing Time (Paper)

Average time to process a paper-based permit or license application through manual review and routing

NASCIO State IT Survey, 2024

See IDP Solutions
$9.5M
Average Government Breach Cost

Average cost of a government sector data breach, driven by unsecured document exchange and audit failures

IBM Cost of a Data Breach Report, 2024

Secure Your Documents
Hidden Costs

Eliminate Manual Processing With Intelligent Document Automation

Legacy document workflows don't just slow agencies down, they drain budgets, delay services, and erode public trust every single day

1 in 5
Agency Fax Transmissions Fail

Critical case files and court orders go undelivered silently on legacy systems

NASCIO State IT Survey, 2024

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26 Days
Average Permit Processing Time

Manual intake and routing processes delay permits, slowing economic development and public services

National Association of Counties, 2024

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40%
of IT Budget on Legacy Systems

Agencies spend nearly half their technology budget maintaining aging infrastructure instead of modernizing

GAO IT Management Report, 2024

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Real-World Results

Real Results From IIS Government Clients

Fortune 1000 organizations and government agencies trust IIS to eliminate backlogs, secure document channels, and recapture staff capacity

75%
Faster Permit Processing

Permit processing time reduction with automated IDP intake and routing workflows

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99.9%
Uptime on Document Channels

CJIS-compliant cloud fax uptime with automatic failover, no hardware to maintain

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80%
Faster Benefits Processing

Benefits determination time reduction with automated document intake and classification

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Over 30 years, IIS has helped enterprise organizations and government agencies close the gaps that cause service delays, compliance failures, and budget overruns. We don't just sell products, we architect integrated solutions that attack document failures, intake delays, and process breakdowns simultaneously.

Explore Government Solutions
Industry Leaders

What Makes Us the Best

Enterprise Fax Infrastructure & Document Automation Solutions

230+
Enterprise Clients
99.9%
Uptime Guarantee
33
Years in the Industry
<30
Seconds Avg Response Time
100%
HIPAA Compliant
24/7
Expert Support
99.99%
Client Satisfaction
30%
Average Savings YoY

Join a long list of Fortune 1000 clients who trust IIS with their fax infrastructure and document processing workflows

Client Success Stories

Trusted by Industry Leaders

Don't just take our word for it, hear what our clients have to say about their experience with Instant InfoSystems.

Just wanted to let you know I had to call for support two times today on two different issues. Both times the calls were answered by a human very quickly. Both techs were great and able to answer my questions and help with issues immediately. So refreshing!! We made a great decision to move to this vendor for our support needs!

DS
Director of IT Solutions
National Governmental Services Provider

This is to let you know that we migrated all of our fax traffic to the new RightFax version running on our virtual servers and using IIS's cloud service. It's all running great! Thank you for your help as we worked through a very few technical issues, and a great many scheduling issues on our side.

MS
Manager, Application Sustainment
Top Global Media & Entertainment Company

Mike did a great job schooling me. It was a big job and the effects of the upgrade were farther reaching than anything I had anticipated. I learned a lot. Thanks again — great job as always, pleasure working with you guys.

SD
Sr. Applications Director
County Government
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Expert Consultation

Speak to an Expert

Our fax and document processing experts are ready to help you modernize your infrastructure and automate your workflows. Get personalized recommendations for cloud fax, intelligent document processing, and workflow automation solutions.

Contact Us
33
Years in the Industry
230+
Satisfied Clients
24/7
Expert Support