Biscom has released FAXCOM for Epic Integration, a direct fax solution that allows healthcare organizations to send and receive faxes from within the Epic EHR environment. The integration captures patient data directly from Epic workflows, pre-populating fax cover sheets and routing documents without requiring staff to leave the EHR to manage fax communications.
In many healthcare environments, faxing and EHR workflows operate in parallel but separate silos. Clinical staff must switch between Epic and a fax application to send referral documents, prior authorization requests, or clinical summaries, introducing friction, increasing the risk of manual errors, and consuming time that could be spent on patient care.
FAXCOM for Epic Integration eliminates this context-switching. Faxes are initiated from within Epic, patient data is automatically captured from the active chart, and outbound fax status is tracked and logged in the EHR workflow.
EHR integration is increasingly the standard for clinical communication tools. As health systems invest in Epic as their operational backbone, solutions that require staff to work outside the EHR create inefficiency and introduce risk. Fax is no exception, it remains a critical communication channel for referrals, prior authorizations, and inter-facility document exchange, and integrating it directly into Epic workflows reduces friction while improving auditability.
IIS has deep experience implementing fax solutions within Epic environments. We work with health systems to configure inbound routing rules, integrate with Epic In Basket workflows, and ensure that fax audit trails meet HIPAA requirements. If your organization is looking to streamline fax operations within your Epic environment, contact IIS to discuss your specific requirements.