IIS Support
Instant InfoSystems is much more than a value added reseller. For more than 15 years, we have been providing consultative support and professionals services to Fortune 1000 companies, and delivering a world-class level of technical support and expertise that is unsurpassed in our industry.
When you partner with Instant InfoSystems, not only do you benefit from best-of-breed products and services, but also from the peace of mind that comes from knowing those products are backed by an industry leading technical services organization.
The IIS Technical Services team is staffed with nearly 20 technical engineers, comprised of Technical Support Engineers, Field Systems Engineers, Sales Engineers, and Subject Matter Experts. The IIS Technical Services team brings extensive technical certifications, including Windows MCP, MCSA, MCSE, Microsoft SQL and Exchange, and specific certifications in IMB Lotus Notes, and Cisco CCNA. Of course, our technical services team has also completed extensive training and certifications in every one of products we offer, with specific, and industry-leading expertise in Open Text Fax Server, formerly RightFax.
The IIS Technical Support team delivers an unparalleled level of support, training and services, including 24×7 support, hold-times under 1 minute, on-site assistance, Live Support, classroom instruction and online training. Our goal is to ensure your environment is running smoothly, and optimized to its full potential, around the clock.
Support Plans & More
5 x 8 Premium Support
The 5X8 Premium Support Plan is designed for customers who can address server maintenance, upgrades, and potential technical support issues during regular business hours. It provides support for your complete Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems). Board replacement is included with this plan. This plan provides access to unlimited support (per server) during standard business hours.
Number of incidents: Unlimited
Hours of coverage: Monday – Friday: 7:00 a.m. to 5:00 p.m. Pacific Standard Time (PST) (excluding holidays)
Number of servers covered on one plan: 1
Number of customer contacts: 2
Plan duration: 1 year, 3 years or 5 years
Board replacement: Included
Remote Access: Available for advanced troubleshooting
Options: On-site or Remote
7 x 24 Premium Plus Support
7×24 Premium Plus Support plan is geared toward customers who have mission-critical applications. This plan provides you with the ability to handle server maintenance or potential support issues outside of regular business hours. This Premium Support plan is a comprehensive per-server plan that provides you with 7×24×365 support on your Instant InfoSystems solution (excluding those products not supported by Instant InfoSystems). Board replacement is included with this plan.
Number of incidents: Unlimited
Hours of coverage: Monday to Sunday, 24 hours per day, 365 days per year
Number of servers covered on one plan: 1
Number of customer contacts: 6
Plan duration: 1 year, 3 years or 5 years
Board replacement: Included
Remote Access: Available for advanced troubleshooting
Options: On-site or Remote
Instant Answers
Get your RightFax questions answered fast.
Have a RightFax question? Need RightFax technical assistance? You can talk to an IIS expert for FREE and get your questions answered the very same day. Instant Answers gives you direct, in-person access to expert assistance, so you can get your challenge solved quickly. Learn more.