Instant Info Systems

The End of Life date of Open Text Fax Server 9.0, RightFax Edition has been extended from July 1, 2009 until October 1, 2009 to provide customers and partners additional time to migrate to Open Text Fax Server 9.3 or 9.4. Instant InfoSystems will continue to provide technical support during this extended period, but may require customers to upgrade if an issue is resolved in a more current version of Open Text Fax Server.

Key benefits from upgrading to Fax Server 9.3 or 9.4:

   • Fax over IP offerings: Fax Server 9.3 and 9.4 both provide boardless Fax over IP support for leading

      systems such as Cisco, Avaya and Alcatel.

   • Connector for SharePoint: Automatically import, manage and send fax document images in SharePoint Server 2007

      with Fax Server 9.3 or 9.4.

   • Office and Windows Compatibility: Fax Server 9.3 and 9.4 offer support for Microsoft Office 2007 documents

      and is compatible with Microsoft Windows Vista

Instant InfoSystems has helped many customers successfully migrate to RightFax 9.4. We would be happy to assist you with your RightFax 9.4 upgrade and make it a seamless experience for your organization. To learn more or to schedule your upgrade, please email us at info@instantinfo.com

Open Text Knowledge Center (KC) includes access to software downloads, documentation, patches, discussion forums and the Knowledge Base.

To access the Knowledge Center, you will need a login from Open Text. In order to create a login, you will need the following information:

   • Your End User Number

   • Your SUID or Serial Number

   • Your RightFax Support Contract Number

   • Alternate Company Name

To request a login, you can go to the following link:

https://cslogin.opentext.com/login/

If you do not have your SUID and if you are running RightFax v9.3 or v9.4 you can obtain your SUID from the “Feature Activation” tab. Below are some instructions that can help you:

   1) Open your Enterprise Fax Manager.

   2) Highlight the server name on the left hand side. This should bring up a list of your services on the right hand side.

   3) Double click to open the RightFax server module or database module.

   4) Select the feature activation tab.

If you need additional assistance, contact IIS Technical Support at 310.750.7209 or support@instantinfo.com

RightFax (Open Text Fax Server) does not run on Windows Server 2003 or 2008 64 bit OS. If you have 64-bit hardware, you can install the 32-bit version of Windows OS and overcome this problem. Open Text does support RightFax 9.4 client software on 64-bit OS. MS Exchange and MS SQL servers can be installed on 64-bit hardware as long as RightFax is not collocated with those applications.

On June 8, 2009, Microsoft issued a security bulletin MS09-022 to address vulnerabilities in Windows Print Spooler that could allow remote code execution. Security Update for Windows (KB961501) is being distributed via Automatic Update/Windows Update to address this issue. After installing the update, HPFAX printing is disabled in Open Text Fax Server, RightFax Edition 7.x or later.

Systems Affected: Only Open Text Fax Server, RightFax Edition 8.5, 8.7, 9.0, 9.3 and 9.4 installations with Security Update for Windows (KB961501) applied are affected.

Impact: When you attempt to print a document to the HPFAX Queue in Open Text Fax Server, RightFax Edition 7.x or later, the document is not printed. The message below appears in the Windows Event Viewer, Application log.

Solution: Please refer to the Open Text Knowledge Base Article 16443430 or contact IIS Technical Support at 310.750.7209 or support@instantinfo.com.

Many RightFax Administrators run into the error 1722 The RPC server is unavailable. Typically the issue is caused by TCP ports that RightFax requires in use by another process. To ensure that these ports are available for RightFax to use, simply follow the three steps listed here to reserve them within the windows registry.

   1. Open regedit

   2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters

   3. Locate the ReservedPorts value name and add the following port ranges to it:

     1052-1062, 10520-10521, 10062-10062, 34987-34988

     (if the ReservedPorts value name does not exist then you will want to create it as a new REG_MULTI_SZ value)

You may need to restart the RightFax server if one or more of the needed ports are in use. If you already know which process is using the ports you can stop the process and restart the RightFax RPC Server Module service.

The RightFax 9.4 Product Suite Installation has now included this important procedure within its new advanced setup method. Page 21 of the Installation Guide for RightFax 9.4 discusses this step.