Instant Info Systems

Future of Fax Webinar

Instant InfoSystems (IIS) examines the future of fax and why fax remains relevant and relied upon as a mission critical business application in the 21st century. The webinar discusses a number of pertinent issues with Open Text Fax Server, RightFax Edition. Topics include the benefits and implementation of a virtual fax server, an overview of a fax server consolidation project and a review of the future of fax, intelligent document automation. Viewers will learn why fax is here to stay and the advancements software is making to intelligently manage documents.

 

Fax Virtualization

As more organizations migrate to an IP-based, virtualized environment to reduce costs, centralize networks and consolidate servers, one key application that should not be overlooked is fax. However, one of the most common misconceptions about Fax over IP (FoIP) is that it requires Voice over IP (VoIP). It does not! Regardless of your company’s VoIP strategy, you can easily virtualize your fax servers and reap the benefits of reduced hardware maintenance and transmission costs. IIS is on the forefront of this technology offering organizations information, insight, and technical guidance on the benefits and implementation of fax virtualization and FoIP. If your organization is looking at virtualizing specific business applications in 2010, IIS has multiple resources to assist you with the process. Please visit our Virtualization and Fax over IP Learning Center to learn more send us an email if you have further questions regarding your specific environment.

 

IBM FileNet Fax Customers

On April 13, 2010, IBM announced that the company will withdraw from marketing the IBM FileNet Fax V5.1.0 as of May 13, 2010 and withdraw support for the product as of September 30, 2011. Existing FileNet Fax customers can now convert FileNet Fax systems into fully licensed Open Text Fax Server, RightFax Edition servers through the Open Text Upgrade Now program. The Upgrade Now program allows FileNet Fax customers to upgrade to the latest version of software, Fax Server 9.4, and purchase the applicable support plan. For FileNet Fax customers making the transition to Open Text Fax Server, this program provides the following:

• Conversion of FileNet Fax to Open Text Fax Server, RightFax Edition license

• Full upgrade to Fax Server version 9.4

• Updated RightFax Connector for FileNet Fax

• One-year or multi-year support plan for Open Text Fax Server

For more information or to learn more about the transition from IBM FileNet Fax to Open Text Fax Server, RightFax Edition, please contact Instant InfoSystems by email or by phone at (310) 750-7200.

 

Open Text Fax Server, RightFax Edition, and Microsoft Exchange 2010

Open Text Fax Server, RightFax edition can now be integrated with Microsoft Exchange 2010. The module increases desktop productivity, enhances security and compliance, lowers admin costs and increases interoperability with other Microsoft products. Some of the benefits of Microsoft Exchange 2010 include:

• The ability to create, send, receive and manage faxes directly from Microsoft Outlook

• End users can manage faxes similar to emails

• The capacity to create and maintain user records using the unified synchronization tools available through Microsoft Outlook

• Custom notifications of sent and received faxes

 

Support Renewals

As an ongoing effort to provide proactive service to our customers, Instant InfoSystems wants to remind you that Open Text established policies which impose a penalty for late support renewals, IIS would like to ensure you do not receive any additional charges by suggesting you reach out to the Support Renewal Manager, Glen Kanzer, if you have any questions on support or when your support may expire. Please contact Glen Kanzer at gkanzer@instantinfo.com or (310) 750-7253.

 

Juan’s Tech Tip

Open Text released the latest Service Release for Feature Pack 1 with Open Text Fax Server, RightFax Edition, v9.4. There were many enhancements addressed in the new service release spanning from DocTransport to WebUtil. Below are some of the specific patches that were addressed we have heard complaints about in the past:

DocTransport

• SR140 rejects SIP T.38 re-invite when dialing in voice mode.

• When reconnecting to the database, an event log error is generated

• Transmission Result field is truncated at three characters with Audit Log Level 3 in BrookTrout Global Transport Settings.

WorkServer

• PDF files with double-byte characters do not convert correctly.

eTransport

• Encrypted SMTP authentication fails.

Enterprise Fax Reporter

• Enterprise Fax Reporter displays an error if the fax database is not named “RightFax.”

Connector for SAP

• Fax status notifications not being sent to SAP.

WebUtil

• Users with two or more delegates are unable to view their fax list.

• When multiple faxes are selected for printing, only the last fax selected is printed.

• Unable to edit recipients in the “to” field when composing a fax.

SMTP Gateway

• Incorrect fax number is displayed in certain email notifications.

If you are continuing to experience difficulty with any of these problems and are running Open Text Fax Server, RightFax Edition, v9.4, please reach out to the helpdesk at info@instantinfo.com or (310) 750-7200.