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author: RightFax Alert
Issue: The RightFax Exchange Connector may not start, and an error message may appear (listed under Error Message). Cause: This issue is caused when a configuration file is empty. There are many possible reasons why this file is empty. Solution: The problem derives from your Microsoft Exchange Server where the RightFax Exchange Connector is installed. [...]author: RightFax Alert
Issue: When you attempt to print faxes to RightFax on a computer running Microsoft Windows Server 2008 R2, a “Print Operation Failed” error message appears in FaxUtil. Cause: The issue can occur if Automatic Printing is configured or if you manually attempt to print a fax. Solution: The problem derives from the Printer and Document [...]author: RightFax Alert
Issue: When you attempt to start the Integration module in Enterprise Fax Manager, it starts and then stops. Cause: The registry subkey was not created. Solution: Verify that the service account running the Integration module service has a valid login ID and password. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.author: RightFax Alert
Issue: During RightFax 10.0 installation, you may be unable to activate RightFax because of an “unhandled exception.” Cause: You are using the wrong version of Microsoft .NET Framework. Solution: The problem derives from your .NET version and what RightFax requires. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.author: RightFax Alert
This is a Customer Alert to OpenText RightFax customers who manually upgraded to RightFax 10.0 using Microsoft SQL scripts. This customer alert does not affect any Instant InfoSystems customer that used the Instant InfoSytems Migration Tool to upgrade to RightFax 10.0. To learn more about the Instant InfoSystems Migration Tool or about the Customer Alert [...]author: RightFax Alert
Issue: When you migrate a RightFax Exchange Connector, faxes may continue to be placed in the old Exchange Connector. Cause: Microsoft Exchange uses Active Directory to route mail files to the RightFax Exchange Connector. Solution: The problem derives from your old Exchange Connector. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.author: RightFax Alert
Issue: Clicking dialing rules in Enterprise Fax Manager (EFM) causes the entire application to disappear. Cause: The error occurs when you save a dialing rule, or when you open EFM and click dialing rules. Solution: The problem derives from your Windows user profile. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.author: RightFax Alert
Issue: In RightFax, every outbound fax has the word DEMONSTRATION on its coversheet. Cause: An evaluation of SR140 prints the word DEMONSTRATION on the cover sheet of all outbound faxes. Solution: The problem derives from a limited Dialogic evaluation software. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.category: RightFax Tech Tips fax server products
author: Rick Horwitz
At IIS, we understand there are a variety of ways documents are sent and received in and out of an organization through RightFax. One of the popular integrations organizations find with RightFax is with their MFPs. With the release of RightFax 10, the OpenText RightFax MFP Connector for Sharp and the MFP Connector for Canon [...]category: RightFax Tech Tips products
author: Juan Cueva
An OpenText customer alert was sent to RightFax customers on Febraury, 15, 2011. If you are using Terminal Services or Citrix client in 9.3 or 9.4, this issue may affect you. For additional information, contact our Support at 310-750-7209 or send an email to support@instantinfo.com. Fax and Document Distribution Group OpenText Technical Alert 10822011 [...]