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RightFax™ Support

Key Factors to Consider When Managing Your Fax Environment

The Challenges in Finding Fax Expertise In today’s world of ever-changing technology, fax remains one of the most secure methods of transmitting documents, particularly in highly regulated industries. Transmitting mission critical documents via fax remains one of the most ubiquitous transport methods and provides both security and reliability when exchanging confidential information.  If fax is […]

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RightFax™ Support Renewal Policies

RIGHTFAX™ SUPPORT CUSTOMERS: OpenText™ support renewal policies could have a financial impact on your RightFax™ support renewal If you use RightFax™ and currently have a RightFax™ support agreement, we’d like to make you aware of renewal policies in the OpenText™ Protect™ Software Maintenance Program that may have a financial impact on your support renewal. These policies specifically

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CLIENT REFRESH ISSUE WITH RIGHTFAX™ 10.6 FP3

If you are considering an upgrade to RightFax™ 10.6 FP3, you should be aware of a possible performance anomaly if you do not also upgrade your client software. According to the OpenText™ RightFax™ 10.6 FP3 Installation Guide, some server and client combinations may result in a loss of functionality: “Server and client features are highly

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RightFax™ Service Release

OpenText™ has recently released RightFax™ 10.6, FP2, SR3. This latest release contains a collection of bug fixes for your RightFax™ environment. For a complete list of fixed issues and installation instructions, please refer to the Release Notes in the OpenText™ Knowledge Center.  Instant InfoSystems has tested this release and recommends installing in environments requiring the specific fixes.

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RightFax™ LifeCycle: Current vs. Sustaining Maintenance

What is the difference between RightFax™ Current Maintenance and Sustaining Maintenance? You may have heard these terms used by OpenText™ to describe the various levels of support offered for RightFax™ over the course of the product’s lifecycle. Here is a brief description RightFax™ Current Maintenance and Sustaining Maintenance. Current Maintenance When OpenText™ releases a new

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RightFax™ Alert: RightFax™ Incompatible with Adobe Reader 11.0.0.7

Issue: For RightFax™ versions 10, 10.5 and 10.6 FaxUtil client displays blank page for faxes sent with “Create PDF Option” Solution: Please refer to article 50081429 on the OpenText™ Knowledge Center or contact Instant InfoSystems at info@instantinfosystems.com or (310) 750-7295 immediately for help.     Instant InfoSystems is an independent provider of OpenText™ RightFax™ services and

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Events

Webinar: CATO Networks SASE Exploration and Demo

If you’re considering a new platform that delivers end-to-end visibility in any location for all network users, applications, and activity, then Secure Access Service Edge ...
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News

How to Improve Productivity and Patient Care with Cloud-Based Referral Management

The Importance of Patient Referral Management For healthcare providers, one of the most critical operational processes is referral management. Having an effective process for patient ...
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Please contact us directly via our contact form or you can call us directly at (310) 750-7200.

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