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author: RightFax Alert
Issue: The RightFax Exchange Connector may not start, and an error message may appear (listed under Error Message). Cause: This issue is caused when a configuration file is empty. There are many possible reasons why this file is empty. Solution: The problem derives from your Microsoft Exchange Server where the RightFax Exchange Connector is installed. [...]author: RightFax Alert
Issue: When you attempt to print faxes to RightFax on a computer running Microsoft Windows Server 2008 R2, a “Print Operation Failed” error message appears in FaxUtil. Cause: The issue can occur if Automatic Printing is configured or if you manually attempt to print a fax. Solution: The problem derives from the Printer and Document [...]author: RightFax Alert
Issue: When you attempt to start the Integration module in Enterprise Fax Manager, it starts and then stops. Cause: The registry subkey was not created. Solution: Verify that the service account running the Integration module service has a valid login ID and password. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.author: RightFax Alert
Issue: During RightFax 10.0 installation, you may be unable to activate RightFax because of an “unhandled exception.” Cause: You are using the wrong version of Microsoft .NET Framework. Solution: The problem derives from your .NET version and what RightFax requires. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.author: RightFax Alert
This is a Customer Alert to OpenText RightFax customers who manually upgraded to RightFax 10.0 using Microsoft SQL scripts. This customer alert does not affect any Instant InfoSystems customer that used the Instant InfoSytems Migration Tool to upgrade to RightFax 10.0. To learn more about the Instant InfoSystems Migration Tool or about the Customer Alert [...]category: RightFax rightfax webinars
author: RightFax Alert
Is your RightFax integrated with Office 365? Do you know how many faxes are sitting on your RightFax Server? Do you know how to add a MFP device? The RightFax Admin Series reviews commonly asked questions, integrations and configurations to empower RightFax users to manage their system more effectively. Exchange and Office 365 with RightFax [...]author: RightFax Alert
Issue: When you migrate a RightFax Exchange Connector, faxes may continue to be placed in the old Exchange Connector. Cause: Microsoft Exchange uses Active Directory to route mail files to the RightFax Exchange Connector. Solution: The problem derives from your old Exchange Connector. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.category: RightFax fax server
author: David Klein
In the past several months, I’ve met with many of our clients to talk about what types of documents they send and receive through their RightFax servers. The traffic generated generally falls into two main categories, desktop faxing and production faxing. Desktop faxing usually entails using a Print Driver from a local application (think [...]author: RightFax Alert
Issue: Clicking dialing rules in Enterprise Fax Manager (EFM) causes the entire application to disappear. Cause: The error occurs when you save a dialing rule, or when you open EFM and click dialing rules. Solution: The problem derives from your Windows user profile. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.author: RightFax Alert
Issue: In RightFax, every outbound fax has the word DEMONSTRATION on its coversheet. Cause: An evaluation of SR140 prints the word DEMONSTRATION on the cover sheet of all outbound faxes. Solution: The problem derives from a limited Dialogic evaluation software. Contact Instant InfoSystems at info@instantinfo.com or (310) 750-7200 for more information.