Customer Access to Open Text Knowledge Center
June 20th, 2009Open Text Knowledge Center (KC) includes access to software downloads, documentation, patches, discussion forums and the Knowledge Base.
To access the Knowledge Center, you will need a login from Open Text. In order to create a login, you will need the following information:
• Your End User Number
• Your SUID or Serial Number
• Your RightFax Support Contract Number
• Alternate Company Name
To request a login, you can go to the following link:
https://cslogin.opentext.com/login/
If you do not have your SUID and if you are running RightFax v9.3 or v9.4 you can obtain your SUID from the “Feature Activation” tab. Below are some instructions that can help you:
1) Open your Enterprise Fax Manager.
2) Highlight the server name on the left hand side. This should bring up a list of your services on the right hand side.
3) Double click to open the RightFax server module or database module.
4) Select the feature activation tab.
If you need additional assistance, contact IIS Technical Support at 310.750.7209 or support@instantinfo.com