Instant InfoSystems launches Instant Insight™
November 25th, 2008Service provides real time monitoring, notification and resolution of incidents
Los Angeles, CA – November 25, 2008 - Instant InfoSystems (IIS), a leading provider of Enterprise Message Management solutions, including email archiving and enterprise fax management, today introduced Instant Insight™, Managed Services for RightFax. Instant Insight™ monitors critical components of the RightFax environment including database server, application server, work server and DocTransport module (previously board server). It provides proactive knowledge of a problem that may be occurring, in many cases before the end users are impacted. The result is minimal downtime and resolution of the incident with little or no human intervention.
David Klein, CEO of Instant InfoSystems said, “Over the years IIS has established, and continues to develop, a comprehensive database of error codes and warning messages that can occur within a RightFax environment. Instant InfoSystems understands these error codes and the necessary response. With Instant Insight, customers can benefit from our expertise and proactively monitor the mission critical performance of their RightFax environment in real-time, and resolve problems as they arise.”
Instant Insight™ can inform, respond and resolve the incident based on pre-defined rules. Each RightFax server managed by Instant Insight is configured to monitor critical services, logs and status. When a service fails, performs illegal functions, or produces any other problem for the server, IIS can notify customers of the problem in real time. Rules can be established to define scenarios when IIS could reach out to the customer and situations when issues can be resolved without customer involvement.
“With Instant Insight the IIS Technical Support team is tuned-in to the customer’s RightFax Environment. Customized reports can be configured to monitor critical performance indicators specific to their environment. Our customers can therefore be reassured that potential problems can be resolved proactively before they turn into major issues” says David Klein.
While the RightFax server provides a great depth of reporting capabilities for server and bandwidth usage, it does not provide reporting for errors encountered on the server and alerting tools. With Instant Insight, a broad range of reports can be generated, showing frequency of errors and downtime, allowing for more in-depth reports. Reports can be generated for system resource and uptime details, as well as identifying where future expansion may be needed.
Instant InfoSystems is the largest Value Added Solution Provider for RightFax in the United States. IIS provides professional services, technical support and RightFax training. IIS recently introduced Instant Answers™ which allows customers to experience, first hand RightFax technical support and expertise from Instant InfoSystems for free. Visit www.instantinfo.com for details.
About Instant InfoSystems
Instant InfoSystems (IIS) is a leading provider of Enterprise Message Management solutions including Enterprise Fax Management and Email Archiving to Fortune 1000 companies and enterprises nationwide. Our experience and technical expertise help us deliver industry specific solutions that meet complex information management requirements, reduce costs and improve efficiencies. IIS solutions are based on best-of-breed technology supported by award winning service, training and technical support. Services include solution design, project management, integration, upgrades and maintenance.
Founded in 1993, Instant InfoSystems is headquartered in Los Angeles, with offices in New York, San Francisco, Chicago, Dallas and Atlanta. IIS is a Microsoft Gold Certified Partner. IIS maintains strategic relationships with leading technology providers, including Captaris, Dialogic, Symantec, H&S Heilig and Schubert Software AG, Mimosa, ZL Technologies and TransVault. For more information, visitwww.instantinfo.com.